Mark Graban

TAGS: Change Management, Healthcare
Mark Graban

Today’s healthcare leaders are under enormous pressure to improve quality while also reducing costs. Mark Graban effectively translates proven management practices from the world of business to achieve these goals, while making hospitals more caring environments for patients and more engaging workplaces for healthcare professionals. He has spoken worldwide about the application of “lean management” practices and the culture change required to improve healthcare, also guest lecturing at MIT and Wharton and serving as a faculty member for both the Lean Enterprise Institute and the Institute for Healthcare Improvement. An energetic author consultant, speaker, blogger, podcaster, and entrepreneur, Mark's second book, Healthcare Kaizen: Engaging Front-Line Staff in Sustainable Continuous Improvements,was released in June, 2012.

Mark has a BS in industrial engineering from Northwestern University and an MS in mechanical engineering and an MBA from the Massachusetts Institute of Technology and their Leaders for Global Operations program.


    About Mark’s first book, Lean Hospitals:

    “The concepts outlined in this book are the most powerful tools that I have ever encountered to foster innovation, ownership, and accountability at the front line staff level. This is a must read for any leader in today’s increasingly complex healthcare industry.”

    -Brett Lee, Ph.D.,FACHE, Chief Operating Officer
    Riley Hospital for Children

    About Mark’s second book, Healthcare Kaizen:

    “Front line staff must know, understand, embrace and drive Kaizen and its tools to achieve incremental and continuous improvements. This book will help health care organizations around the world begin and advance their journey.”

    -Gary Kaplan, MD, FACP, FACMPE, FACPE, Chairman and CEO, Virginia Mason Medical Center
    Chairman of the Board, Institute for Healthcare Improvement


  • How Lean Thinking Helps Hospitals

    Mark Graban provides an engaging overview of the Lean methodology and its powerful applications in healthcare. Moving beyond mere tools, Graban’s talk illustrates the foundations of Lean as a management system and an organizational culture, using examples and lessons learned from leading hospitals around the world.

  • Healthcare Kaizen: Engaging Every Employee in Sustainable Improvements

    Leading healthcare organizations are discovering the benefits of engaging all staff members and clinicians in quality and process improvement efforts. But, it sounds easier than it really is. Mark Graban shares proven methods for leaders to collaborate with healthcare professionals to improve patient care and create a better workplace environment.

  • Warning: Signs! From Cautionary Circulars to Proactive Prevention

    In this presentation, Mark Graban raises serious points in a humorous way. Why do healthcare organizations so frequently rely on posted signs, warnings and “be careful” exhortations with staff members? Mark presents a practical taxonomy of these signs and leads a discussion about alternative approaches that identify the root causes and truly help prevent these problems that harm patients or staff far too often.

    “Mark’ s lively revelation of the weakness of signage was a fun and enlightening visual example of unclear signals in the workplace. Understanding what signs do (or don’ t do) created a reminder to be constantly observing how work happens now and the opportunities to improve. The presentation was a welcome respite from the cadence of traditionally styled presentations.” -Cindy Jimmerson, Lean Healthcare West

    “I was enthralled by the power of this presentation to ignite some chord in so many around the simple, yet elegant litany of signs and to watch an audience become participants in an extended exchange well beyond the talk.” -Dr. Mark Jaben

  • Why Your Hospital Should be Like a Factory… Or At Least Some…

    Health care professionals often say things like "we don't want assembly line medicine" or "we can't turn our hospital into a factory." What fears are behind those statements? Do people in health care picture factories as cold, robotic, frantic, unthinking workplaces? In this keynote, Mark Graban talks about the culture and characteristics of Lean factories, giving examples of how patients and staff members would be better off with the adoption of the a Lean culture and management system - to help hospitals be the highest quality and most caring environments, as well as being more satisfying workplaces.

  • The Executive Guide to Healthcare Kaizen: Leadership for a Continuously Learning and Improving Organization

    Hospitals and health systems are facing many challenges, including shrinking reimbursements and the need to improve patient safety and quality. A growing number of healthcare organizations are turning to the Lean management system as an alternative to traditional cost cutting and layoffs. “Kaizen,” which is translated from Japanese as “good change” or “change for the better,” is a core pillar of the Lean strategy for today’s best healthcare organizations... MORE →

    Healthcare Kaizen: Engaging Front-Line Staff in Sustainable Continuous Improvements

    Healthcare organizations are under incredible pressure to improve quality and reduce costs. Kaizen, as a methodology, gives us a way to engage front-line staff and leaders so they are more fulfilled through the improvement of their work, providing the best possible patient care... MORE →

    Lean Hospitals: Improving Quality, Patient Safety, and Employee Engagement

    In his first book, the 2009 recipient of a Shingo Professional Publication and Research award, Mark Graban explains why and how the lean management system can be used to simultaneously improve safety, quality, access, cost, and morale in healthcare settings... MORE →


  • Mark's blog
  • Previous media appearances
  • Article: “How lean management helped hospitals avoid layoffs”
  • More Video: Mark's YouTube Channel
  • @MarkGraban: Follow Mark on Twitter